Hello everyone! Today I want to talk about SailorBags’s second core value - customer service. We know that our customers are real people, just like us. Each of you has a reason for purchasing one of our products, and that reason is probably pretty important to you. Well, its really important to us as well.
It might be a duffel bag needed for a cruise, a purse for a birthday gift, or a backpack to make your child’s first day of school a little more fun. Usually, there is a time element involved – you ordered your bag because of a shortly upcoming event. You don’t have weeks to wait, and we know that. We consider every order to be urgent, and each one is the most important; because to you, your order is the most important!
 
We are always on the alert for delivery timing issues – especially around gift giving holidays. We have been known to upgrade shipping when it is obvious the order involves a gift, because a timely delivery is as important to us as it is to you. We want your holidays to be as fun, joyful and easy as possible, and we do everything we can at our end to make sure your gifts will get to your doorstep on time. We consider each order on an individual basis because each customer’s situation is unique.
 
We get a lot of orders that specify embroidery. Each embroidery order is carefully scrutinized by our staff for spelling, punctuation, capitalization, and other potential problems. If there is any question in our minds about what you actually want on your bag, we contact you right away – just to be sure. Here at SailorBags we are constantly checking to make sure that everything is ship shape!
 
Customers contact us for all sorts of reasons – to ask for help selecting the right product, to change an order after it has been placed, or for help with a special embroidery request. We respond to every customer contact within 24 hours, and usually even sooner than that.
 
Our goal is for you, the SailorBags customer, to be utterly delighted with your purchasing experience as well as the purchase itself. We hope that, after your experience with us, you can truthfully say “that was phenomenal customer service” - because the greatest compliment we can receive is our customers telling their friends about the experience they had dealing with this terrific company.